Frequently Asked Questions

Everything!
- 150 grams of soap per person
- Soap making instruction
- Unlimited scents/textures/colors
- Painting

$16/person (this includes the experience & the soap).

You can double your soap for an additional $10/person

60-90 minutes

Monday-Friday 6-9PM and Saturday 12-9PM.
Our last reservation is 8:30PM.

Check Google Maps for updated/holiday hours.

2 yrs - 102 yrs old! Adults, parents, and children who are 2+ yrs old have all enjoyed the soap factory experience.

Reservations are recommended but not necessary. Click the "Reservations" tab on the menu at the top of the screen to choose a day/time to book.

Yes. We accept walk-in groups of any size as long as we have capacity.

54 West Center St, Provo UT 84601. We are on the 2nd floor through a hidden doorway and up a flight of stairs between Subzero Ice Cream and Seoul Karaoke.

Yes! Reach out to us via text or give us a call and we'd love to schedule your event today! We offer private bookings outside of regular business hours at no extra cost for groups of 10+

Yes. Soaps are cold processed while you're at the shop (for 10-15 minutes) and once they're hardened, you get the chance to paint them before taking them home!

150 grams of soap is approximately 1 large bar of soap, 2 mediums, 3 smalls, or 5-10 tiny soaps. This amount come fully included in the $16 cost of the experience. Additional soap is available for $10 per 150 grams.

Gift cards are available online and in-store. Text or email us to order a digital e-gift certificate or visit us in Provo to purchase a physical gift card.

We first opened 11 years ago (2014). We’ve been at this location for 9 years (longer than most of the shops on center street!)

Coconut, palm, safflower, and olive oil base, saponified using lye, pre-cured

Reservations cancelled 6+ hours in advance do not incur a cancellation fee. No-shows and reservations cancelled less than 6 hours before the time of the reservation will be charged a $15 cancellation fee per person (the minimum experience cost per person). This amount is charged to the card on file used to make the reservation.

Soap Factory requires a $1/person deposit to secure your reservation time and to discourage no-shows. Reach out to us via text with any questions regarding online payment.

We offer large group discounts depending on the date and size of group. But we do not allow sharing. The cost is for the experience, not just for the soap. Reach out via text or call for more information!

Only active soap makers will pay the cost of the experience which is $16/person, but we cannot guarantee a seat for a non-participating guest and we do not allow sharing.

Two people cannot share the amount of soap given while they both choose, mix, and paint soaps. The cost is not only for the soap but also for the experience and as such cannot be shared.

Send us a text message, email, or fill out the contact form with your name, original booking time/date and the time/date you'd like to change it to.

If you are cancelling, as long as the message is received 6+ hours before your reservation time, you will not have any cancellation fees. Any cancellations made within 6 hours will be subject to a $15/guest cancellation fee.

If you are changing your reservation to a different time that same day, you may change it up to 1 hour before your scheduled reservation time.